Elite Spa Covers
Privacy Policy
Privacy Policy
Elite Spa Covers (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose and store personal information through our website [your-website.com.au] (the “Site”) and in connection with our products and services. If you have questions about our privacy practices, please contact us at: Email: sales@elitespacovers.com.au
1. Scope & Acceptance
By accessing or using our Site or providing us with your personal information, you consent to the collection, use, disclosure, storage and other handling of your information as described in this Privacy Policy. If you do not agree, please do not use the Site or provide personal information. We may update this policy from time to time (see Changes to this Policy below). The updated version will be posted on this page with a revised “Last updated” date.
2. What Personal Information We Collect
We may collect the following kinds of personal information:- Contact information: name, email address, postal address, phone number
- Payment information: credit/debit card or other payment details (when you make a purchase)
- Account or login information: user name, password
- Usage / technical data: IP address, browser type, device type, operating system, pages viewed, date/time stamps, referring URLs
- Marketing & communications: preferences, feedback, survey responses
- Other information you choose to provide (e.g. via contact forms, emails, chat)
3. How We Collect Information
We collect information via:- Directly from you: when you fill in forms on our Site, contact us, place orders, subscribe to newsletters, etc.
- Automatically: via cookies, web analytics, server logs and similar technologies when you visit our Site
- Third parties: such as payment processors, shipping / logistics providers, social media platforms, analytics providers
4. Purposes for Collecting & Using Information
We use personal information for the following purposes (only as permitted by law):- To process and fulfill orders, deliver products, provide customer service
- To communicate with you, including sending confirmations, updates, promotional offers (if you consent)
- To improve our Site, products and services, and perform analytics
- To prevent fraud, enhance security, and ensure the integrity of our systems
- To comply with legal or regulatory obligations
- For marketing and direct marketing (only if you’ve consented or where otherwise permitted)
5. Disclosure & Sharing of Information
We may disclose your personal information to:- Service providers and contractors who assist us in operating our business (e.g. payment gateways, shipping companies, IT providers, marketing agencies)
- Third parties for marketing, if you have consented
- Legal, regulatory or governmental authorities where required by law or to enforce rights
- Affiliates, successors or assignees in connection with business transfers (e.g. mergers, acquisitions)
6. Cookies, Tracking & Analytics
We (and third parties) use cookies, web beacons, tracking pixels, analytics tools (e.g. Google Analytics) and similar technologies to:- Understand and analyse how you use the Site
- Remember your preferences
- Serve targeted advertising (where permitted)
- Improve performance and user experience
7. Security & Data Retention
We take reasonable steps to protect personal information from unauthorized access, misuse, loss, alteration or disclosure. These may include encryption, secure servers, access controls, staff training, etc. We retain personal information only as long as necessary to fulfil the purposes outlined in this Policy, or as required by law. After that, we will securely delete or anonymise it.
8. Access, Correction & Deletion
You have rights to:- Request access to the personal information we hold about you
- Request correction of inaccurate, incomplete or outdated information
- Request deletion or anonymisation of your personal information (where permitted by law)
- Withdraw consent (where relevant) (but note this may affect our ability to provide services)
- Object to or restrict processing in certain circumstances
9. Complaints & Dispute Resolution
If you believe we have breached this Privacy Policy or applicable privacy laws, you may submit a complaint to us at the contact details above. We will investigate promptly and in good faith. If you remain unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or any relevant data protection authority in your country.
10. Anonymity & Pseudonymity
Where lawful and practicable, we allow individuals to deal with us anonymously or via a pseudonym (i.e. without revealing your full identity). However, this may limit our ability to provide certain services or respond to inquiries.
11. Children & Minors
Our Site is not intended for children under the age of 16 (or applicable local minor age). We do not knowingly collect personal information from minors without parental consent. If we become aware that we have collected personal information from a minor without consent, we will take steps to delete it.
12. Third-Party Links & External Sites
Our Site may contain links to external websites or third-party services not controlled by us. This Privacy Policy does not apply to those external sites. Please review the privacy policies of those sites before disclosing any personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version here, with an updated “Last updated” date. We may also notify you (e.g. via email or notice on the Site) of significant changes. Your continued use of the Site after changes constitute your acceptance of the revised policies.
14. Jurisdiction & International Considerations
We are based in Australia and our operations are subject to Australian law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).If you are accessing our Site from outside Australia, please note your information may be transferred and processed in Australia (or other jurisdictions). By using the Site, you consent to such transfer and processing. Additionally, if you are in the EU or UK, the GDPR may apply to certain data processing. We will comply with applicable international data protection laws where relevant.